About

The Property Redress Scheme (PRS) is a straightforward and easy to use consumer redress (ombudsman) scheme for property agents and professionals. We have been providing consumer redress since 2015.

Our mission

The mission of the Property Redress Scheme is:

  • To allow agents to comply with their legal requirement to be a member of a government authorised consumer redress scheme; and
  • To settle or resolve complaints made by consumers against our members.

We also aim to improve standards throughout the private rented sector through communication and education. Now more than ever it is important for agents, landlords and tenants to communicate and come to an agreement that is beneficial for everyone.

Government approved

The Property Redress Scheme is a Government-approved consumer redress scheme for property. We are authorised by the Ministry of Housing, Communities & Local Government (MHCLG) to offer redress to lettings and property management agents and the National Trading Standards Estate Agency Team to offer redress to estate agents.

Guided by experts

The Property Redress Scheme is directed by an advisory council consisting of independent industry experts. Their role is to act as an advisory body, guiding and checking the work of the scheme.

For more information on the advisory council, please visit our advisory council page.

Our people

The Property Redress Scheme team is made up of helpful experts in both the private rented sector and dispute resolution. We are here to provide our members with a straight-forward, personal service and to try and make your life easier.

For more information on our people, please visit our meet the team page.

Part of the Hamilton Fraser family

The Property Redress Scheme is owned and operated by Hamilton Fraser, a specialist provider of insurance and compliance services for the private rented sector. Hamilton Fraser started in 1996 specialising in property and medical indemnity insurance. Since then, Hamilton Fraser has  created and acquired some of the most recognisable brands in the private rented sector including mydeposits, Client Money Protect and LandlordZONE.

Property Redress Scheme members are entitled to discounts on other Hamilton Fraser family brands. Find out more about the other brands on our Hamilton Fraser family page.