Meet the team

Our dedicated and hardworking team all share the same motivation: to provide great customer service and do everything they can to resolve complaints.

We have put together a team of wide ranging experience and backgrounds who understand the property sector and what’s important to both consumers and agents. You can get to know some of them below:


  • Steve Bowen

    ADR Quality & Service Improvement Officer

  • Kiran Sattar

    Case Assessor

  • Jesse Andrews

    Membership Officer

  • Zoe Cooper

    Contact & Compliance Officer