The Property Redress Scheme has seen rapid growth in recent years and this continued in 2019. Now in our 5th year, our membership has grown to over 12,000 agents with a further 1,106 registered offices throughout the UK.
We offer three membership models to give our members the choice of a model that suits their needs. These three membership models are:
- The Enhanced Model: members pay an annual fee for a head office and an additional fee for each branch. There are no additional fees for sales and lettings complaints (subject to a fair usage policy)
- The Entry Model: members pay a lower annual subscription fee and a reasonable complaint fee for each sales, lettings and property management complaint
- RLM Model: this model is designed for property agents that conduct residential leasehold block management as the main aspect of their business. Members pay a reasonable fee for property management, sales and lettings complaints.
The majority of our members choose to use the Entry Model membership (72 per cent). Just under 28 per cent of our members choose to use the Enhanced model.
Our membership also comprises private landlords and corporate landlords (1,421) who have voluntarily joined our scheme, before the Government makes landlord redress compulsory.
Geographically speaking, the majority of our members are based in London (39 per cent). We also have a large number of members in the South East (11 per cent) and the North West (9 per cent). However, in 2019, we have seen significant growth in the North East, making up 3 per cent of our membership.