Membership stats

The Property Redress Scheme has seen rapid growth in recent years and this continued in 2019. Now in our 5th year, our membership has grown to over 12,000 agents with a further 1,106 registered offices throughout the UK.

We offer three membership models to give our members the choice of a model that suits their needs. These three membership models are:

  • The Enhanced Model: members pay an annual fee for a head office and an additional fee for each branch. There are no additional fees for sales and lettings complaints (subject to a fair usage policy)
  • The Entry Model: members pay a lower annual subscription fee and a reasonable complaint fee for each sales, lettings and property management complaint
  • RLM Model: this model is designed for property agents that conduct residential leasehold block management as the main aspect of their business. Members pay a reasonable fee for property management, sales and lettings complaints.

The majority of our members choose to use the Entry Model membership (72 per cent). Just under 28 per cent of our members choose to use the Enhanced model.

Our membership also comprises private landlords and corporate landlords (1,421) who have voluntarily joined our scheme, before the Government makes landlord redress compulsory.

Geographically speaking, the majority of our members are based in London (39 per cent). We also have a large number of members in the South East (11 per cent) and the North West (9 per cent). However, in 2019, we have seen significant growth in the North East, making up 3 per cent of our membership.

Members by region

Click on the map for region specific stats.

Northern Ireland

In 2019 we had 231 members in Northern Ireland, which is a 7.44% increase compared to 2018. Members in Northern Ireland represent 1.92% of our total membership, making it the smallest region in the Property Redress Scheme.

Scotland

In 2019 we had 238 members in Scotland, which makes it our second smallest region accounting for just 1.98% of our membership. However, the number of members in Scotland grew by 16.10% in 2019 compared to 2018.

North East

In 2019 we had 374 members in the North East, which represents 3.11% of our total membership, making it the third smallest region. However, we did see a 25.08% growth in the North East in 2019 compared to 2018.

Yorkshire

In 2019 we had 816 members in Yorkshire, which is a 17.75% increase when compared to 2018. Members in Yorkshire account for 6.79% of our overall membership, making it our seventh largest region.

North West

In 2019 we had 1,162 members in the North West making it our third largest region. We also saw a 29.11% growth in the North West compared to 2018.

Wales

In 2019 we had 433 members in Wales, which was a 34.89% increase compared to 2018. The number of members in Wales makes up 3.60% of our overall membership, making it our fourth smallest region.

West Midlands

In 2019 we had 878 members in the West Midlands region, accounting for 7.31% of our total membership and making it the fifth largest region. The number of members in the West Midlands grew by 34.87% compared to 2018.

East Midlands

In 2019 we had 686 members in the East Midlands, making it the fifth smallest region and accounting for 5.71% of our overall membership. However, we did see an increase of 28.95% in the East Midlands, compared to 2018.

East of England

In 2019 we had 881 members in the East of England region, making it our fourth largest region and accounting for 7.33% of our total membership. We also saw a 31.30% increase in the number of members in the East of England compared to 2018.

London

London is our largest region in terms of membership and had 3,956 members, representing 32.91% of our membership. It was also our fastest growing region with a 43.54% increase in the number of members compared to 2018.

South East

The South East is our second largest region with 1,457 members, representing 12.12% of our overall membership. We also saw a 28.82% increase in the number of members in the South East when compared to 2018.

South West

In 2019 we had 859 members in the South West region, accounting for 7.15% of our membership and making it the sixth largest region. We also saw a 19.31% increase in the number of members in the South West compared to 2018.